Services, Questions, Answers & Terms
Can texts or emails be sent out of the United States?
Yes, texts and emails can be sent WORLD WIDE.
How are the Videograms Video messages sent?
We send our Videograms/messages by text, E-mail (with link inserted)
Is my credit card information secure?
Yes we use Pay Pal or a Credit Card as a check out. We never see the credit card information
Do we process same day orders?
Yes we process and deliver 7 days a week.
A same Day order will have an added expense of $10.00.
How do I know that the recipient has received the videogram, Video message if I don't get a copy too?
You will be sent a link either by text or email of the Videogram, when the Videogram is sent to the Honoree.
When will videograms, video messages be sent?
We will send them between the hours of 10am and 10pm Eastern Time the date specified on the order form.
How long will I have access to the link how long will it be available?
Your Videogram will be avaliable for 6 months after
the Date Sent.
Having trouble viewing your Vimeo link on your Iphone or mobile device here are a few suggestions.
Answer for iphone issues
Mobile devices Vimeo Apps
1. Try loading the mobile site
2.Uninstall and reinstall the app for your mobile device
3. Check your settings to make sure your mobile device has location, photo and video access.
4. . Sometimes with an iPhone you may need to add the video to the watch later que then open it from there.